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Quality Management System Manual

The AS/NZS 9001:2008 Quality Management System (QMS) requires a company to meet certain standards in order to comply with this system.  If your company is undertaking this project you will ultimately be required to satisfy and evidence to a Quality auditor that your quality system manual is an accurate description of your business operations in line with the standards set down in the QMS.

Any company undertaking this project will have to make a plan to manage the way that it is controlled and made available to those that are directly responsible for its content and relevance.  Typically this QMS manual will be written in a text format as Word documents and saved in folders on your computer system.  This method is difficult to manage and maintain and will be a time consuming task for whoever is responsible.  Given the level of knowledge of the business' systems required for a person to manage this, the project usually falls in the hands of a very senior employee or indeed the owner of the business.  Therefore the time and money invested in preparing and successfully attaining quality assurance can be substantial.

There is a faster and more efficient way available through using TKO (Turn-Key-Operation) Business Modeller software.  TKO is specifically designed to create, edit, review, maintain and publish business systems manuals for any organisation no matter what the industry or size.  TKO can have the complete QMS document requirements pre installed so that if you are preparing for a QMS audit, you will save time and money in being able to start this project with a document list directly mapped to the QMS standard.  Please download a copy of a TKO controlled QMS manual at the button below.  Also feel free to download a trial of TKO so that you can evaluate the effectiveness of this method against any other method you choose to use.

Click here for more Quality Management System information.

Develop Your Quality Systems Fast and Easy

Using TKO Business Modeller

At the base level TKO is a windows software application that is used by small to medium sized businesses and organisations to manage and publish in print, pdf or web format their :

  • business policies and procedures

  • roles and job descriptions

  • key performance indicators and standards

  • company manuals

  • staff induction manuals

On another level TKO is a tool used to build a complete interconnected model of a business or organisation, a model that simply tells a story of how the organisation goes about it's business, a story that explains how:

  • their business is divided into manageable departments and how each department reflects a critical area of their organisation

  • and how each department has standards to up hold and strive for

  • and that roles have been assigned to them to ensure focus and accountability

  • and that how each department has a set of policies and procedures to work by so that nothing is left to chance

  • and how each person in the organsition has been assigned one or more roles so they clearly know their responsibilities

  • and finally how the story is known by each and every member

  • On an operations level
    • Setup your systems and procedures quickly using our 300 + pre-written and build in documents
    • Create and store policies, procedures, kpi's, roles and job descriptions
    • Create a systems manual for your business in a wide variety of formats all from the same source
    • Create individual position manuals for staff
    • Create a local web site so all staff can access your systems and procedures
    • Induct staff into new roles or your business as a whole
  • On a higher level
    • Help with quality assurance and compliance
    • Your business knowledge is being stored in a central repository
    • Help increase the value of the business
    • Help sell your business when the time comes
    • Help bring and induct new partners into your business 
    • Bring a sense of clarity to the management of the business
    • Increase staff satisfaction and fulfillment

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When using TKO here's just some of what you can look forward to

A tool to build your vision and plan

Build your vision and mission statement

Provide Structure to your organisation

Create a framework like structure of sections and departments to store, maintain and easily find all of your business knowhow and IP

Policies and procedures

Outline a new policy or procedure to support a key area, create many if not thousands if you so wish

KPI's and Standards

Outline a set of key performance indicators to gauge your performance in various key areas or a set of standards that your organisation lives by


Create roles to carry out the various functions of running your business

Organise your people

Add a new staff member, assign a role or a varietry of roles provide them a job specification which details all the roles assigned to them and their purpose

Restructure your operations

Move people in and out of roles to find the right mix, like a football coach ensure your players strengths are properly utilized. Even outsource a role to an external contractor if you wish

Provide clarity

Provide a detailed job description for each of your roles

Provide purpose

Allocate various activities and functions to each of your roles

Provide accountability

Allocate various kpis and standards to each of your roles

Bring your people up to speed

On your business operations and what is required of them by

  • Provide a business manual
  • Provide a staff manual
  • Provide an operational web site of all your business systems

Conduct a performance appraisal

On your staff, partners or the business as a whole

Easily navigate

Find and view all of your important business knowledge

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