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Pest Control Contractors Template with over 300 ready made documents

 

Firstly TKO Business Modeller (the software application) provides the means to add, edit and store your business information and then publish that information in various ways, templates like the ones below provide some ready made content to help you get started so you can build your own business system. Templates load into TKO Business Modeller

The template is designed as a complete working business with a sample company to learn from and customise to your own requirements.



For Pest Control Contractors

Designed for pest control contractors it contains over 300 business documents. This template is designed as a complete working business model for pest control contractors. The template is provided as a sample company to learn from and customise to your own requirements.

  • Price : FREE as part of TKO annual maintenance and support
  • Requires : TKO Business Modeller Software click here for TKO pricing
  • Number of documents/forms : Approx 300
  • Special sections of interest include :
    • Pest control roles and job descriptions
    • Human Resource, OH&S, Quality Managenent
  • View table of contents below
  • Download (only for current subscribed users)

Please note, as it is not possible for us to know your own specific requirements with regard to your industry (the plumbing industry) many of the documents contained in the plumbing operations "polcies and procedures" section are just stubs (headings without content) waiting for your own instructions.

See table of contents below

  

Contents of this template

 

o   Roles and Job Descriptions

o   Policies and Procedures

o   Key Performance Indicators and standards

 

Roles and Job Descriptions

 

         My Pest Control Pty Ltd

o   Owner manager

 Pest Control Manager

         Pest control technician

         Scheduled maintenance technician

         Trainee apprentice

 Marketing Manager

         Marketing Assistant

 Sales Manager

         Sales Person

 Finance Manager

         Bookkeeper

         Payroll Clerk

 Human Resources Manager

         Trainer

 Safety Manager

         First Aid Officer

 Administration Manager

         Receptionist

         Office Cleaner

 Quality Manager

 Environmental Manager

 Team member

 

Policies and Procedures

 

         01.MANAGEMENT AND EXECUTIVE

o   01.USING THIS TEMPLATE

 Business Excellence Template (BET) Information Document

 Attached files of the Essential Business Template

o   02.COMPANY POLICIES

 A Quality Business

 Our Relationships with our Customers

 Occupational Health and Safety

 Environment and Cultural Heritage

 Our Team Culture

 Privacy Dignity and Confidentiality

 How we manage grievances

o   03.MANAGEMENT REVIEW AND CONTINUAL IMPROVEMENT

 Business Strategy and Planning

 Updating Documentation

 Review of Measurements

 Checking that documents match what people do (Internal Audit)

 Improving the business system - prevention and correction of problems

o   04.BUSINESS PLAN TEMPLATE

 Executive Summary

 Business Outline

 SWOT

 Objectives

 Risk Management

 Products and Services

 Marketing

 Competitive Analysis

 Advertising and Promotional Focus

 Business Operations

 Management and Key Personnel

 Legal Matters

 Financial Overview

 Summary

o   05.PLANNING AND STRATEGY

 Company Overview

 Business Strategy

 Market Opportunity

 Marketing Plan and Strategy

 Financial Plan

 Product Strategy

 Vision, Mission, Goals and Objectives

 Exit & Payback Strategy

o   06.RISK MANAGEMENT

 Establishing a context for risk management

 Communicating risk management to your organisation

 Identifying risks in your organisation

 Analysing risks in your organisation

 Evaluating risks in your organisation

 Treating risks in your organisation

 Monitoring and reviewing risks in your organisation

 Risk management summary

         02.PEST CONTROL OPERATIONS

o   01.CONTROL AND PROTECTION MANAGEMENT

 Determining treatment type and future pevention

 Storage of chemicals and poisons

 Use and maintenance of equipment

 Preparing a site from a health and safety point of view

 Hazard indentification

 Installing fly control equipment

 Rodent proofing

o   02.RESIDENTIAL AND NEW DEWELLINGS

 Pre-purchase inspections

 Household property inspection and quote procedure

o   03.TREATMENTS AND FUMIGATION

 Chemical soil barrier treatment procedure

 Bating program

 Dusting

 Clean work site after job

 Set traps and poisons

o   04.COMMERCIAL CLIENTS

 Scheduled maintenance insepction procedure

 Mice control on farms

         03.FINANCE

o   01.ACCOUNTS RECEIVABLE

 Preparing Invoices

 Receipting Payments

 Accounting for Discounts

 Overdue Accounts

 Test

o   02.ASSET MANAGEMENT AND PLANNING

 Information Technology Security and Recovery from Disaster

 Protection of Assets Policy

 Equipment for Operations

 Workplace Facilities

 Scheduled asset maintenance

o   03.ACCOUNTS PAYABLE

 Cheque signing and authority

 Purchase Orders (ensuring a paper trail exists)

 Managing Petty Cash

 Confirming Receipt of Goods and Conformity of Supply

 Payment Approval (paying for what we get)

o   04.PAYROLL

 Employee use of Time Sheets

 Preparation of Pays

 Superannuation Policy

o   05.FINANCIAL REPORTING

 BAS Reports

 Profit and Loss Statements

 Management Reports

o   06.FINANCIAL MANAGEMENT POLICIES

 Budgeting Policy

 Credit Card Authorisation Policy

 Financial Management Policy

 Investment Policy

 Credit Levels

         04.MARKETING

o   01.BUSINESS DEVELOPMENT

 Marketing Plan

 Tenders and Quotes

 Generating Leads

o   02.MARKETING RESOURCES

 Managing our online presence

 What Print Media do we use

 Direct Mail and utilising our Database

         05.SALES

o   01.PERFORMANCE REPORTS

 Budgets and Targets

 Weekly Sales Meeting

o   02.CUSTOMER MANAGEMENT

 Customer Service

 Identifying and caring for Customer Property

 Follow up and Feedback

 Identifying Root Causes when things go wrong

o   03.SALES PROCESS

 Closing Sales

 Discussing and Identifying Customer Requirements (agreeing Scope)

 Product Recall

         06.HUMAN RESOURCES

o   01.STAFF RECRUITMENT

 Staff Recruitment Policy

 Recruitment Procedure

 Advertising for new staff

 Interviewing staff

 Letter of Appointment

 New Staff (First Day induction)

o   02.STAFF TRAINING & PERFORMANCE

 KPIs and Non-Performance

 Annual performance review

 Conducting a counselling interview

 Professional development policy

 Training Policy

o   03.DISCIPLINE AND TERMINATION

 Resignation

 Disciplinary Action

 Instant Dismissal

o   04.DISPUTE RESOLUTION

 What is Harrassment and what is our attitude to conflict in the workplace

 Grievance Procedure

o   05.LEAVE AND SEPARATION POLICIES

 Annual leave policy

 Compassionate/ Bereavement Leave

 General Leave Policy

 Parental leave

 Sick leave policy

 Separation - Abandonment of employment

 Separation - Dismissal

 Separation - Redundancy

 Separation - Resignation

 Separation - Retirement

 Unpaid Leave

o   06.GENERAL HUMAN RESOURCES POLICIES

 Affirmative action policy

 Bullying policy

 Communication Processes

 Drug Testing Policy

 Outside Employment

 Sexual Harassment Policy

 Wages and Conditions

 Staff Responsibilities

 Staff Rights

o   07.EMPLOYEE INDUCTION MANUAL

 Introduction

 Personnel

 Harassment and Grievances

 Wages and Conditions

 Leave

 Training

 Employee responsibilities

 Company owned motor vehicles

 Communications

 General Health and Safety

 Emergencies and Accidents

 Attitude to safety in the workplace

 Office Workplace Safety

 Security

 Lone worker

 Acknowledgement

o   08.EMPLOYEE SAFETY MANUAL

 Working Safer - Queensland legislation

 Assuring Workplace Safety

 Risk Management

 Hazards and Hazardous Environments

 Manual Handling

 Explosive Power Tools and Other Plant

 Other Workplace Hazards

         07.ADMINISTRATION

o   01.OFFICE POLICIES AND PROCEDURES

 Reception (our public face)

 Meeting Schedule

 Greeting Telephone Callers

 Greeting Visitors to the Office

 Food, Drink and Cleaning Up

 Opening and Closing Office Procedure

 Site Security

 Cleaning the premises

o   02.RECORDS AND DATA

 Document and Data Control

 Filing and Records Management

 Email retention and archiving policy

 Anti-Virus Software

o   03.PURCHASING

 Suppliers and Products

 What do we do with Defective Product

         08.QUALITY ISO 9001:2008

o   01.QUALITY MANUAL PURPOSE

 Using the documents of the Quality Key Business Area

 Organisation Chart

 1.1 Quality Management System - Requirements. Scope - General

 1.2 Scope - Application

 2 Normative reference

 3 Terms and definitions

o   02.QUALITY MANAGEMENT SYSTEM

 4.2.1 System Documented

 4.2.2 Quality Manual

 4.2.3 Control of Documents

 4.2.4 Control of Records

 4.1 Documentation Requirements - General

o   03.MANAGEMENT RESPONSIBILITY

 5.1 Management Commitment

 5.2 Customer Focus

 5.3 Quality Policy

 5.4.1 Quality Objectives

 5.4.2 QMS Planning

 5.5.1 Responsibility and Authority

 5.5.2 Management Representative

 5.5.3 Internal Communication

 5.6.1 Management Review - General

 5.6.2 Review Input

 5.6.3 Review Output

o   04.RESOURCE MANAGEMENT

 6.1 Provision of Resources

 6.2.1 Human Resources - General

 6.2.2 Competence, awareness and training

 6.3 Infrastructure

 6.4 Work Environment

o   05.PRODUCT REALIZATION

 7.1 Planning of Product Realization

 7.2.1 Determination of Requirements Related to the Product

 7.2.2 Review of requirements related to the product

 7.2.3 Customer communication

 7.3.1 Design and development planning

 7.3.2 Design and development inputs

 7.3.3 Design and development outputs

 7.3.4 Design and development review

 7.3.5 Design and development verification

 7.3.6 Design and development validation

 7.3.7 Control of design and development changes

 7.4.1 Purchasing process

 7.4.2 Purchasing information

 7.4.3 Verification of purchased product

 7.5.1 Control of Product and Service Provision

 7.5.2 Validation of processes for production and service provision

 7.5.3 Identification and traceability

 7.5.4 Customer Property

 7.5.5 Preservation of product

 7.6 Control of Measuring and Monitoring Devices

o   06.MEASUREMENT, ANALYSIS AND IMPROVEMENT

 8.1 Measurement, analysis and improvement - General

 8.2.1 Customer Satisfaction

 8.2.2 Internal Audit

 8.2.3 Monitoring and measurement of processes

 8.2.4 Monitoring and measurement of product

 8.3 Control of nonconforming product

 8.4 Analysis of data

 8.5.1 Continual Improvement

 8.5.2 Corrective action

 8.5.3 Preventative action

         09.OCCUPATIONAL HEALTH AND SAFETY AS/NZ4801

o   01.INTRODUCTION

 4.1 General requirements

 4.2 OH & S Policy

o   02.PLANNING

 4.3.1 Planning Identification of Hazards, assessment and control of risks

 4.3.2 Legal and Other Requirements

 4.3.3 Objectives and Targets

 4.3.4 OH&S Management Plans

o   03.IMPLEMENTATION

 4.4.1 Structure and Responsibility

 4.4.2 Training and Competency

 4.4.3 Consultation, Communication and Reporting

 4.4.4 Documentation

 4.4.5 Document and Data Control

 4.4.6 Hazard Identification, risk assessment and control of risks

 4.4.7 Emergency Preparedness and response

o   04.MEASUREMENT AND EVALUATION

 4.5.1 Monitoring and Measurement

 4.5.2 Incident Investigation, corrective and preventive action

 4.5.3 Records and records Management

 4.5.4 OH&SMS Audit

o   05.MANAGEMENT REVIEW

 4.6 Management Review

         10.ENVIRONMENTAL

o   01.INTRODUCTION

 Introduction

 4.1 General requirements

 4.2 Environmental policy

 4.3.1 Environmental aspects

 4.3.2 Legal and other requirements

 4.3.3 Objectives and targets

 4.3.4 Environmental management programme(s)

 4.4.1 Structure and responsibility

 4.4.2 Training, awareness and competence

 4.4.3 Communication

 4.4.4 Environmental management system documentation

 4.4.5 Document control

 4.4.6 Operational control

 4.4.7 Emergency preparedness and response

 4.5.1 Monitoring and measurement

 4.5.2 Nonconformance and corrective and preventive action

 4.5.3 Records

 4.5.4 Environmental management system audit

 4.6 Management review

 

Key Performance Indicators and standards

 

         01.MANAGEMENT AND EXECUTIVE

o   01.USING THIS TEMPLATE

 A structured training plan is in place and active

o   05.PLANNING AND STRATEGY

 Business plan and strategy in place

         02.PEST CONTROL OPERATIONS

o   01.CONTROL AND PROTECTION MANAGEMENT

 Success in determining correct treatment for particular job

 All work performed as per our policies and procedures

o   03.TREATMENTS AND FUMIGATION

 Jobs per techinician

o   04.COMMERCIAL CLIENTS

 Annual maintenance performed on schedule

         03.FINANCE

o   01.ACCOUNTS RECEIVABLE

 Debtor days outstanding

o   03.ACCOUNTS PAYABLE

 Average days to pay bills

o   04.PAYROLL

 Timeliness in submission of statutory returns

o   05.FINANCIAL REPORTING

 Cost of goods sold margin

 Net profit margin

         04.MARKETING

o   01.BUSINESS DEVELOPMENT

 Marketing budget to turnover

 Marketing plan inplace and on track

o   03.SALES PROCESS

 Average dollar sale per customer

 Average time from placing an order to its completion

         06.HUMAN RESOURCES

o   01.STAFF RECRUITMENT

 Staff turnover rate

o   06.GENERAL HUMAN RESOURCES POLICIES

 Employee satisfaction index

 Average employee absence time

 Dress code and standard

 Staff attitude and cooperation

         07.ADMINISTRATION

o   01.OFFICE POLICIES AND PROCEDURES

 Policies and procedures are completed and available to all staff

 Business premises kept clean and presentable

 Greeting customers by phone and direct

o   06.MEASUREMENT, ANALYSIS AND IMPROVEMENT

 Customer complaints

 Customer satisfaction index

         09.OCCUPATIONAL HEALTH AND SAFETY AS/NZ4801

o   01.INTRODUCTION

 Workplace incident rate

         10.ENVIRONMENTAL

o   01.INTRODUCTION

 Number of paper pages used by employees each month

 Total purchased energy per month


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