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Refunds policy

Terms and conditions


Refunds policy

Accepted Circumstances:

Generally you will only be entitled to a refund if all of the following apply:

  • The software is found to be defective and cannot be installed.
  • Once a defect is found our technical support staff cannot provide a fix within twenty-one (21) days.
  • The software has not been activated.

If all of the above apply, you must send a signed declaration to our Registered Office and include:

  • A copy of your tax invoice sent to you by email when you purchased the software.
  • A full description of the problem you found in the software including the type of error message encountered.

Unaccepted Circumstances:

Generally we do not refund in these circumstances:

  • At any time after activation where the software is found to be operating properly.
  • Because you made a 'mistake' when ordering.
  • Because you changed your mind after ordering.
  • Please note that any requests for refund must be made prior to activation of the software.

Other products refunds

  • Downloaded document files
  • Training courses and webinars
  • Books

Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cornstalk Software Pty Ltd’s relationship with you in relation to this website.

The term “Cornstalk Software Pty Ltd” or “us” or “we” refers to the owner of the website whose registered office is PO Box 192 Strathdale, Victoria, Australia 3550. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Cornstalk Software Pty Ltd’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Shipping policy

Please note all products are shipped as digital downloads.

All purchases are made available as digital downloads and will be immediately available on successful purchase of one of our products from our online shopping cart.

To access the products you will need either an email address or internet access.

If you do not have access to the internet then you would need to contact us for alternative arrangements.

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